Elements and Performance Criteria
- Communicate appropriately with clients of the organisation
- Use verbal and non-verbal communication as appropriate
- Conduct short interpersonal exchanges to clarify meaning and understand request/inquiry
- Provide information relevant to accessing the service
- Take time to listen for relevant information concerning inquiry/request
- Demonstrate respect for diversity when communicating with clients
- Respond to messages appropriately
- Refer to appropriate person within organisation guidelines and procedures
- Present a positive image of the service to the public